Ring Camera Offline? (Try These 8 Easy Fixes)

Last updated on April 13th, 2024

Are you having trouble with your Ring camera or video doorbell? This could mean they are showing disconnected on the app, or you cannot view live video. All of this could mean your Ring camera is offline. That usually means it’s disconnected from the network for some reason. Once you connect it back, these issues should be resolved.

But why does the Ring camera offline error occur? How can you connect it back? We’ll discuss all this in this article.

But before that, let’s see how we can identify that camera is offline.

Identifying Ring offline error codes

You wouldn’t probably realize that your Ring camera is offline because the app doesn’t send any specific notification for this. Alexa will remind you to recharge the batteries when they are running out. But it won’t notify you when the cam goes offline. So how will you know? From the app!

When you open your Ring app and go to your Device Dashboard, you’ll see a small red icon on the bottom right corner of the screen. It could symbol of a disconnected Wi-Fi network or a drained battery. If you see either of these symbols, it could mean your camera is offline.

You’ll see an alphanumeric error code when you click on this icon. For instance – P1-65, P1-67, P5-01.

Along with the error code, the app also suggests what this could mean and how you can resolve it. So, you’ll find a ‘Things to Check’ section where you’ll find troubleshooting methods for Ring camera offline issues. The ‘Things to Try’ section includes possible solutions to resolve this error. We will first try to understand what causes this issue.

Reasons why Ring devices may be offline

Reasons why your Ring camera is offline
Reasons why your Ring camera is offline

If you are wondering why your camera keeps going offline, then here are some of the possible reasons:

Reason 1: The Internet is not working at your location or is experiencing high traffic.

Reason 2: Your Wi-Fi network or password has been changed. Or you switched your Internet Service Provider (ISP).

Reason 3: You moved the camera to a new location.

Reason 4: Your battery is running low and needs a recharge.

Reason 5: Your wired cam is not receiving enough power due to voltage fluctuations or power outages.

Reason 6: The wired cam is unplugged from the power source.

Reason 7: The cam or video doorbell is too far from the Wi-Fi router.

Reason 8: Your Chime Pro or Wi-Fi extender is not working or unplugged.

Your camera could be offline due to all of these reasons. And in that case, you should try one of the below-mentioned solutions.

Solutions

You must be wondering why my Ring cam keeps going offline and how to connect it back. So, here are a few things you can try to fix the issue. One of these Ring camera troubleshooting ways is bound to resolve your error.

Check Wi-Fi network

Check if your camera is disconnected from the Wi-Fi network. Reconnect it if it is. Ensure that you have entered the right password for this network. You can go to the app and check the Wi-Fi status from device settings for each particular camera and video doorbell.

If you notice that the Ring camera is offline but the Wi-Fi is working, move on to the next solution.

Check internet connection

Check whether you are receiving a proper internet connection with ample speed. You can start by checking if all the other devices are disconnected as well or if it is just your camera. If it’s just your cam, then this couldn’t be the issue. If all the other devices are disconnected as well, then call your ISP and request assistance.

In the meantime, you restart your Wi-Fi router. Here’s how to do it:

Step 1: Turn off the power supply to the router.

Step 2: Wait for 5-10 minutes.

Step 3: Turn the supply on and let the router reconfigure.

This brings the internet back up most of the time. If not, wait for your technical support.

Recharge device battery

If you saw that low battery red icon on your dashboard, you must have realized that the batteries have drained and you need to recharge them. So, take out the camera battery. You’ll need to dismount the cameras to remove it, but the latest models of video doorbells let you remove the battery when it is mounted on the wall.

When you take out the battery, plug it into a power source. It will usually take 5 to 10 hours to recharge completely. It’s not safe to leave your security system offline for such an extended period. So we suggest you keep an extra battery pack which you can use while this one is charging.

Switch the location of your camera

One of the reasons why your camera is offline could be it is too far away from the Wi-Fi router. You can try to take it a bit closer to the router to improve the connectivity. Alternatively, you can set up a Wi-Fi extender. The role of the extender is to expand the Wi-Fi signal from your router so that more areas can receive that signal.

Do I have to use the Ring Chime Pro with my Ring cameras?

Ring even has its own Wi-Fi extender – Chime Pro. You don’t necessarily have to use the Chime Pro for your cameras. They will work with other extenders as well.

Select the correct Wi-Fi band

A 2.4GHz Wi-Fi router
A 2.4GHz Wi-Fi router

Do you know that all Ring devices work only on 2.4 GHz of Wi-Fi network? Yes, that’s right. Most modern-day networks have two bands – 2.4 GHz and 5 GHz. If you set your router to the 5 GHz band then the Ring devices will have a problem connecting and will go offline. If you have changed the Wi-Fi band, change it back to 2.4 GHz.

The following step-by-step instructions will guide you through the process.

Step 1: Type your router’s IP address in any web browser.

Step 2: You’ll be directed to a login page. Log in using your username and correct password.

Step 3: Click on ‘Advanced Settings’ in the menu.

Step 4: Search for ‘Wireless Settings’ and click on it.

Step 5: Here, you’ll find the Wi-Fi band. Select the 2.4 GHz band and save and apply the changes.

Your Wi-Fi band has now changed. You’ll probably need to reconnect all your devices to the new network by entering the same and correct password. Once you set this band, the camera and video doorbell should receive a proper internet connection and they will be back online.

Check the power supply for wired cameras

If you have a wired camera, it won’t have a rechargeable battery. It constantly needs to be plugged into a stable power supply. Sometimes, there are fluctuations in the voltage level, which could deliver less current than necessary. You can check the power outlet by plugging in another device or by using a multimeter.

If you have a multimeter, well and good.

Step 1: Select the lowest voltage range for 5 Volts on the meter.

Step 2: Insert the two multimeter pins into the left and right holes of the power outlet.

Step 3: See the reading on the multimeter screen. It should be around 5 Volts. If it isn’t, there’s an issue with the voltage level.

This issue will probably resolve on its own after a few hours. If it persists, get it checked by an electrician.

If you don’t have a multimeter, don’t worry. Just plug in a high-power device like a hair dryer and see if it works. If it does then voltage is fine.

Reboot the camera

If none of the above solutions worked for you, you can reboot the camera and video doorbell.

  1. One way to do this is by removing and reinserting the battery.
  2. Another way is to reboot it via the Ring app

Reboot Ring camera with the Ring app

Steps to reboot the Ring camera with its app
Steps to reboot the Ring camera with its app

Here are step-by-step instructions to reboot your camera or video doorbell by using the Ring app.

Step 1: Open the Ring app and select the device you want to reboot.

Step 2: Tap on the ‘Settings’ icon on the right side of the device name.

Step 3: Select the ‘Device Health’ tab from the available options.

Step 4: Select the ‘Reboot This Device’ tab at the bottom of the screen.

Step 5: Confirm that you want to reboot when a dialogue box shows up.

You have successfully rebooted your camera. You won’t lose any data by reboot.

Ultimate Solution – Reset the camera

If reboot (soft reset) didn’t bring the device back online, which it should, you don’t have any option but to reset the camera. You can do it by using the reset button on the camera.

Resetting the camera
Resetting the camera

Step 1: Locate the reset button on your camera or video doorbell.

Step 2: Press and hold the button for 10-15 seconds.

Step 3: Release the reset button. The light on the front of the cam should start blinking.

Step 4: Wait for the lights to stop blinking.

Your camera has been successfully reset. And it should allow you to establish a new connection with the app.

Conclusion

Ring camera offline is a more common issue than you think. That’s why we have so many Ring camera offline fixes lined up for you. You can try these out one by one until the right one works for you. The culprit is usually the Wi-Fi network. But if your Ring camera is offline, but the Wi-Fi is working, there must be an issue with the battery. Either way, now you have a fix for every issue.

FAQs

Can I take my Ring camera offline?

Yes, you can take your Ring camera offline by cutting off its internet connection or power supply.

How long does the Ring battery last?

The Ring camera battery lasts 6 to 12 months on a complete recharge, depending on how often it is used.

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Siddhi Gurav

She is the editor and content writer at Smart Home Bulls. Siddhi merges her passion for language with SEO expertise. With 4 years of experience as a creative writer and a passion for smart home technology, she fits in perfectly at Smart Home Bulls. Her wide experience in content marketing has been an excellent addition to our team.

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