Ring Camera Not Detecting Motion (Causes and Solutions)

Last updated on April 13th, 2024

Ring cameras are a reliable method for surveillance around your home. They give you 24×7 access to the live feed, take pictures at timely intervals, and record videos when they detect motion.

However, some users have reported a sudden change in their Ring security system. If you aren’t receiving motion alerts or newly recorded videos aren’t available, then the issue is the Ring camera not detecting motion. Why does that happen? What should you do to fix it? Let’s find out.

But before that, let’s understand how motion detection works in Ring cameras.

How does the Ring camera detect motion?

Ring cameras use a PIR motion detection sensor. It receives Infrared signals from the surroundings to detect motion. It also detects the change in heat energy in the surroundings. A human or an animal has more or less body heat than the surrounding temperature, and they step in front of the camera.

In that case, motion detection will be activated, and the camera will start recording video. Unlike 24×7 surveillance cameras, these cameras do not record videos continuously. They record only when they detect motion.

Note: These cameras have a motion detection range of 30 feet, which means any motion beyond 30 feet from their position will not be recorded.

No motion detected on the camera: Causes and Solutions

Ring camera not detecting motion: Causes & Solutions
Ring camera not detecting motion: Causes & Solutions

Now, let’s see why you have a Ring camera not detecting motion issues and how you can fix it.

Cause 1: Motion Detection is turned off

To record videos using your cam, you need to keep the Motion Detection feature turned on. If it is turned off, the camera won’t record videos even if the motion sensor is triggered.

To turn on Motion Detection, follow these steps:

Step 1: Open the Ring app and go to the ‘Main Menu’.

Step 2: Go to ‘Devices’ and select the device you want.

Step 3: Turn on the toggle switch beside ‘Motion Detection’.

This will enable the feature, and your camera will start recording.

Cause 2: Motion Sensitivity is low

Motion sensitivity is the measure of the detection limit of your camera. The higher the sensitivity better the motion detection. If you keep it too low, it could miss some of the important motion triggers. So you need to keep it high.

To increase motion sensitivity:

Step 1: Open the Ring app and go to the ‘Main Menu’.

Step 2: Go to ‘Devices’ and select the device you want.

Step 3: Go to ‘Settings’ and then select ‘Motion Settings’.

Step 4: Open the ‘Motion Sensitivity’ tile and slide the sensitivity slider towards your right.

This will increase the sensitivity of your camera, and that will promote better motion detection.

Cause 3: Motion Snooze is turned on

Ring app has a special feature called Motion Snooze, where you can disable the motion alerts for a set period of time. The videos will be recorded, but you won’t be notified until the snooze feature is off. So you might think that your cam is not recording videos.

To check if Motion Snooze is turned on for your cam, do this:

Step 1: Open the Ring app and go to the ‘Main Menu’.

Step 2: Go to ‘Devices’ and select the device you want.

Step 3: If you see a crescent moon icon near your device name, the Snooze feature is on.

You can click on the ‘End Snooze’ button to disable this feature, and then you’ll receive updates like usual. Or you can leave it on for the selected period of time.

Cause 4: Motion Zones are disabled (Privacy Zones are enabled)

Ring lets you set Motion Zones for your device where the device will record only in those particular zones. All the other areas in the cam’s view will not be recorded. If an activity takes place in the areas that are not set as Motion Zones, then it will not be recorded. You can enable these zones from the app.

Step 1: Open the Ring app and go to the ‘Main Menu’.

Step 2: Go to ‘Devices’ and select the device you want.

Step 3: Go to ‘Settings’ and select ‘Motion Settings’.

Step 4: Click on ‘Camera Motion Zones’ and then on ‘Edit Zones’.

Step 5: Tap on the ‘Add Zone’ button and select a new area to add a new motion zone.

So all the areas that your previous video recording missed will be covered from now on. Don’t forget to save the settings.

Cause 5: Motion Schedule is active

You can set a Motion Schedule to arm or disarm your security camera. At the selected time, the cam will automatically get armed or disarmed based on what you have selected.

If an activity takes place in the period that your cam is set to be Disarmed, video won’t be recorded. You can delete the entire schedule or disable a specific part of the schedule to start recording again immediately.

Cause 6: Live view is open on another device

Ring app allows you to view the live feed from the cam. Sometimes, when you have live view open on one device, the second device doesn’t receive motion alerts. This could lead you to believe that the cam is not recording videos.

This issue is mostly found with users using multiple devices to monitor their security system. To prevent this from happening, make sure you exit the live view after you are done watching. Exiting the live feed quickly also preserves the battery life of your camera.

Cause 7: Motion alerts are turned off

Motion Alerts are notifications that you receive from the Ring app when your device detects motion. These alerts are vital so that you instantly receive updates when someone has entered the area where no one is supposed to be. You can turn on Motion Alerts by following the steps below.

Step 1: Open the Ring app and go to the ‘Main Menu’.

Step 2: Go to ‘Devices’ and select the device you want.

Step 3: Turn on the toggle switch beside ‘Motion Alerts’.

There could be a case, where the ring camera may detect the motion, but might not record. For this, you can refer to our guide to fix the not-recording issue.

Other solutions to fix this issue

If you are not able to identify why the Ring stick-up camera not detecting motion or none of the mentioned solutions worked for your problem, here are some additional solutions. These are extreme measures, so first try the above-mentioned solutions for the cams.

Reboot Ring camera

Don’t get confused by the word reboot. It’s just a technical term for restarting your cam. You just have to do a power cycle to reboot your camera.

  • For wired cameras: Unplug the power cord, wait for a minute, and plug the cord to complete the power cycle.
  • For wireless cameras: Take out the batteries, wait for a few seconds, and re-insert the batteries to complete the power cycle.

Reset Ring camera

Resetting the Ring camera will erase all the device data from the app. You will even lose all the customized settings you have done for that particular camera. So, take this option as a last resort to fix motion detection issues. Here’s the complete procedure to reset your camera.

Contact Ring Support

You are at the end of all possible fixes here. There’s not much left to do. Even after trying all these solutions your Ring camera is not detecting motion, then there might be an underlying hardware issue we are not able to detect.

We suggest that you don’t meddle with the hardware and take Technical Support from the Ring Support team. You might also be eligible for a free camera replacement if you are still under the warranty period.

Conclusion

Motion detection is a vital feature of security cameras. And Ring has some really good customization options for this feature. You should take care that you do the right settings to prevent the Ring camera not detecting motion issues.

If you aren’t sure what are the best settings for you, take the help of Motion Wizard. It is a feature that asks you a few questions about your surveillance needs and does all the settings automatically to match your needs. Isn’t that amazing?

FAQs

Why is my Ring Motion Sensor not working?

If your motion sensor is not working there could be two reasons. 1) The batteries are about to die or already dead. 2) You have set motion sensitivity too low so it’s not picking up all motion alerts.

Why is my Ring Camera not alerting me to motion?

If you have turned off app notifications for the Ring app then you will not receive motion alerts. To start receiving motion alerts, turn on the app notifications from the app settings.

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Siddhi Gurav

She is the editor and content writer at Smart Home Bulls. Siddhi merges her passion for language with SEO expertise. With 4 years of experience as a creative writer and a passion for smart home technology, she fits in perfectly at Smart Home Bulls. Her wide experience in content marketing has been an excellent addition to our team.

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